Privacy policy
Last updated: October 7, 2026
MYFOLDGEL (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MYFOLDGEL is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
Depending on how you interact with our store, we may collect:
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Contact information: Your name, email address, telephone number, billing address, and shipping address.
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Order information: Products ordered, transaction records, payment status, and return or refund requests.
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Support information: Messages and other information you provide when contacting us.
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Technical information: Your IP address, browser and device information, and interactions with our website, collected through cookies or similar technologies.
Payment providers process payment credentials. Please do not send card numbers, passwords, or other sensitive payment information to our customer support team.
How We Use Information
We use information to:
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Process orders, arrange delivery, and provide order updates.
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Respond to questions and handle returns or refunds.
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Maintain and improve our store.
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Detect fraud and protect our business and customers.
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Maintain records and meet applicable legal obligations.
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Send marketing communications when permitted, subject to your preferences.
Sharing Information
We disclose relevant information to providers that help us operate our store, including:
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Shopify, which hosts our store and supports checkout and other store functions.
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Payment providers, including PayPal when that payment method is offered and selected.
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Fulfillment partners and shipping carriers, which receive information needed to prepare and deliver orders.
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Other service providers, where used for support, website operations, analytics, or advertising.
We may also disclose information when required by law, to protect legal rights, or in connection with a business transfer.
Cookies, Analytics, and Advertising
Our store uses cookies and similar technologies for functions such as remembering cart contents and maintaining website functionality.
Where enabled, analytics and advertising tools may process browsing and interaction information to measure website performance, measure advertising results, or personalize advertising. The tools used and their operation depend on our store settings and your privacy choices.
You can manage cookies through your browser and any privacy controls provided on our website. Restricting cookies may affect some store functions.
Shopify
Shopify also processes information under its own privacy policies. Learn more at:
https://www.shopify.com/legal/privacy/consumers
Shopify’s privacy request portal is available at:
International Processing
Our business is based in China, and orders are dispatched from China. Information needed for fulfillment may be processed by our team and fulfillment providers in China.
Shopify and other providers may also process information in other countries. These countries may have different privacy laws from those where you live. Applicable safeguards will be used where required.
Retention and Security
We retain information for as long as needed for the purposes described above, including order support, recordkeeping, legal obligations, and dispute resolution.
We use reasonable safeguards to protect personal information. No method of online transmission or storage is completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain advertising-related processing or disclosures.
To submit a request, contact us using the details below. We may need to verify your identity. Where applicable, you may use an authorized agent or appeal a decision by contacting us.
We will not discriminate against you for exercising applicable privacy rights.
Email Preferences
You can unsubscribe from marketing emails through the unsubscribe link in those messages. We may still send transactional messages, such as order confirmations and delivery updates.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
Third-Party Links
Third-party websites and services have their own privacy practices. Review their policies before providing personal information.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable requirements. The revised policy will show an updated date. We will provide additional notice where required.
Contact Us
For privacy questions or requests:
Business name: Chengdu Yuanboyi Trading Co., Ltd.
Trading name: MYFOLDGEL
Email: Myfoldgel@support.com
Business address: Unit 211, 2nd Floor, No. 11 Qingyang Avenue, Qingyang District, Chengdu City, China
Website: https://myfoldgel.com