Privacy Policy

Last updated: October 8, 2026

1. About This Policy

MYFOLDGEL is operated by Rising Sun Long-Term Care Management Limited, a company incorporated in Hong Kong under company registration number 77928047.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit myfoldgel.com, place an order, or contact us.

For the processing described in this policy, Rising Sun Long-Term Care Management Limited is responsible for your personal information, except where a service provider processes information independently for its own purposes.

Our store is hosted by Shopify.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: your name, email address, telephone number, and billing and shipping addresses.

  • Order information: products purchased, order numbers, payment status, shipping details, and return or refund requests.

  • Account information: account details and preferences, if you create an account.

  • Communications: information you provide when contacting customer support or submitting a review.

  • Device and usage information: IP address, browser type, device information, pages viewed, and interactions with our website.

  • Cookie and similar technology information: information used to operate the website and, where enabled, support analytics or advertising.

Payments are processed by the payment providers available at checkout. We receive information needed to confirm and manage payments. Full payment credentials are handled by the applicable payment provider.

3. How We Collect Information

We collect personal information:

  • Directly from you when you place an order, complete a form, create an account, or contact us.

  • Automatically through cookies and similar technologies when you use our website.

  • From service providers involved in payments, shipping, store operation, or other services used by our business.

4. How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and provide order updates.

  • Respond to questions and handle returns, refunds, and complaints.

  • Maintain and improve our website and customer experience.

  • Detect fraud and protect our website and customers.

  • Maintain records and comply with legal obligations.

  • Send marketing communications where permitted by law and in accordance with your preferences.

Where applicable law requires a legal basis for processing, we rely on the performance of a contract, legal obligations, legitimate interests, or consent, depending on the activity.

5. How We Share Information

We may share relevant personal information with:

  • Shopify: to host and operate our online store.

  • Payment providers: to process payments, refunds, and payment verification.

  • Fulfillment and logistics providers: to prepare, ship, and deliver orders.

  • Other service providers: to support customer service, website operation, analytics, or marketing, where those services are used.

  • Authorities or professional advisers: where reasonably necessary to comply with law, respond to lawful requests, or protect legal rights.

  • Parties to a business transaction: where necessary in connection with a merger, acquisition, or transfer of business assets, subject to applicable protections.

Advertising and analytics activities, where enabled, may involve disclosures regulated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Any applicable choices are described below.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Where enabled, these technologies may also support analytics and advertising.

You can manage cookies through your browser settings and any privacy or cookie controls available on our website. Blocking certain cookies may affect website functionality.

Where required by law, we request consent before using non-essential cookies.

7. Shopify and Payment Providers

Shopify processes information to provide its services and may also process certain information independently under its own privacy policies.

You can learn more at:

https://www.shopify.com/legal/privacy/consumers

Shopify’s privacy request portal is available at:

https://privacy.shopify.com/

If you use PayPal or another payment provider at checkout, that provider also processes information under its own privacy policy.

8. International Data Processing and Order Fulfillment

Rising Sun Long-Term Care Management Limited is incorporated in Hong Kong. MYFOLDGEL orders are shipped from mainland China.

To prepare, dispatch, deliver, and support your order, we may share necessary personal information with fulfillment partners, shipping carriers, and customs service providers. This may include your name, delivery address, contact details, and information about the items ordered.

These providers may process information in mainland China, your delivery country, and other locations involved in transportation or customs clearance.

Shopify and other service providers may also process personal information in countries or regions where they operate. Privacy laws in these locations may differ from those in your place of residence. Where required by applicable law, we apply appropriate safeguards for international transfers.

Our Shipping Policy describes supported destinations, processing and delivery estimates, shipping charges, and customs arrangements.

Our Hong Kong registered office is not a shipping warehouse or designated return address.

9. Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including handling orders, providing support, keeping required records, resolving disputes, and meeting legal obligations.

Retention periods vary depending on the type of information and applicable requirements.

We use reasonable safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Receive a portable copy of certain information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain sales, sharing, or targeted advertising activities.

  • Appeal a decision about a privacy request, where applicable.

To make a request, email Myfoldgel@support.com. Please explain your request and provide enough information for us to identify your records.

We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will respond within the period required by applicable law. Some requests may be subject to legal exceptions. We will not discriminate against you for exercising applicable privacy rights.

Where legally required and applicable to our processing, we honor recognized browser-based opt-out signals, such as Global Privacy Control.

You may also have the right to lodge a complaint with the relevant privacy regulator.

11. Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

Opting out of marketing does not prevent us from sending necessary order, shipping, refund, or customer service communications.

12. Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact Myfoldgel@support.com so we can investigate and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites. Their collection and use of personal information are governed by their own privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

Updates will be published on this page with a revised last updated date. Where required by law, we will provide additional notice or request consent.

15. Contact Us

For questions about this policy or to exercise applicable privacy rights, contact:

Brand: MYFOLDGEL
Legal business name: Rising Sun Long-Term Care Management Limited
Company registration number: 77928047
Email: Myfoldgel@support.com
Website: https://myfoldgel.com

Registered office:
Flat A, 15/F, Kam Fung Industrial Building
144–150 Tai Lin Pai Road
Kwai Chung, Hong Kong

This is our company’s registered office. Please contact us for product return instructions rather than sending returns to this address.