Terms of Service

Last updated: October 8, 2026

1. About Us

MYFOLDGEL is a trading name of Rising Sun Long-Term Care Management Limited, a company incorporated in Hong Kong under company registration number 77928047.

These Terms of Service govern your use of myfoldgel.com and purchases made through our website. By using our website or placing an order, you agree to these Terms.

Our online store is hosted by Shopify, which provides the ecommerce platform we use to sell our products.

Our company’s registered office is in Hong Kong. Orders are shipped from mainland China.

2. Use of Our Website

You must be legally able to enter into a binding contract under the laws applicable to you to place an order.

You agree to provide accurate and complete information, including your name, email address, shipping address, and payment details.

You may not use our website for unlawful purposes, attempt to interfere with its operation, or infringe the rights of others.

3. Product Information

We aim to provide accurate product descriptions, specifications, photographs, and pricing.

Product colors may appear differently depending on your screen settings. Please review the dimensions and specifications on the applicable product page before purchasing.

Our seat cushions are intended for everyday seating comfort. Unless expressly stated and supported on the product page, they are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Prices and Payment

Prices are displayed in the currency shown on our website. Applicable shipping charges, taxes, and other charges collected by us will be disclosed before you complete checkout.

Payment methods available for your order are displayed at checkout. Payments are processed through the applicable payment provider.

You authorize the payment provider to charge the amount shown at checkout when you submit your order.

Any potential import duties or customs charges payable by the customer will be described in our Shipping Policy or at checkout, where applicable.

5. Orders

After placing an order, you will receive an order confirmation using the email address provided at checkout.

Orders are subject to payment verification and product availability. If we cannot fulfill an order, we will notify you and refund any payment collected for the unfulfilled items.

We may decline or cancel orders where there is a reasonable indication of fraud, unauthorized payment, or unlawful activity.

If you notice an error in your order information, contact us as soon as possible at Myfoldgel@support.com. Changes may not be possible once an order has been dispatched.

6. Errors and Corrections

If a material error affects the price, description, or availability of a product you ordered, we will contact you before proceeding with the affected order.

Where appropriate, you may choose to accept the corrected information or cancel the affected order and receive a refund.

Changes to these Terms or our website do not retroactively change the agreed terms of an order already accepted.

7. Shipping and Delivery

Orders are shipped from mainland China.

Please review our Shipping Policy for available destinations, processing times, estimated delivery times, shipping charges, tracking information, and any applicable customs arrangements.

Delivery estimates are not guaranteed delivery dates unless expressly stated. If your shipment is delayed, missing, or arrives damaged, contact us so we can assist.

Our Hong Kong registered office is not a shipping warehouse or a designated product return address.

8. Returns, Refunds, and Cancellations

Please review our Return & Refund Policy for return eligibility, deadlines, procedures, return shipping costs, and refund processing.

To request a return or cancellation, contact Myfoldgel@support.com with your order number.

Contact us before sending a return so we can provide the appropriate instructions and return address. Do not send products to our registered office unless we expressly instruct you to do so.

Nothing in our policies limits any mandatory consumer rights available under applicable law.

9. Intellectual Property

Website content, including our branding, text, graphics, and original photographs, is owned by us or used with permission.

You may use the website for personal shopping purposes. You may not reproduce or commercially exploit protected website content without permission from the relevant rights holder.

10. Reviews and Submissions

If you submit a review or other content, it must be accurate to your experience, lawful, and must not infringe another person’s rights.

You grant us a non-exclusive permission to display and use your submitted content in connection with our store and products. This permission does not transfer ownership of your content to us.

We may remove content that is unlawful, abusive, misleading, or unrelated to the product.

11. Third-Party Services

Our website may use third-party services or contain links to third-party websites.

Those services may have their own terms and privacy policies. Please review them when using the relevant service.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy.

13. Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or other liabilities protected by mandatory consumer law.

Any statutory rights relating to defective, unsafe, or incorrectly described goods remain unaffected.

14. Governing Law

These Terms are governed by the laws of Hong Kong, subject to any mandatory consumer protection laws that apply in your place of residence.

This provision does not deprive you of any consumer rights or legal remedies that cannot be waived under applicable law.

15. Changes to These Terms

We may update these Terms from time to time. The current version and its last updated date will be published on this page.

The version in effect when your order is accepted will apply to that order, unless a change is required by law or otherwise agreed with you.

16. Contact Information

For questions about these Terms or your order, contact:

Brand: MYFOLDGEL
Legal business name: Rising Sun Long-Term Care Management Limited
Company registration number: 77928047
Email: Myfoldgel@support.com
Website: https://myfoldgel.com

Registered office:
Flat A, 15/F, Kam Fung Industrial Building
144–150 Tai Lin Pai Road
Kwai Chung, Hong Kong

This is our company’s registered office. It is not a retail store, shipping warehouse, or designated return address. Please contact us for return instructions.