Return & Refund Policy

Last updated: October 8, 2026

This policy applies to purchases made through myfoldgel.com and delivered to the United States, United Kingdom, Canada, and Australia.

MYFOLDGEL orders are shipped from mainland China. Returns are also sent to mainland China.

1. Return Window and Eligibility

You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, the cushion must be unused, clean, undamaged, and returned with its cover, accessories, and original packaging. Opening the packaging to inspect the product does not automatically prevent a return.

Products damaged through misuse, alteration, or normal wear are not eligible for change-of-mind returns.

These conditions do not limit your rights concerning defective, damaged-on-arrival, or incorrectly supplied products.

2. How to Request a Return

Email Myfoldgel@support.com with:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photographs, where helpful to explain damage or a product defect.

We will provide return instructions and the designated return address in mainland China.

After receiving return authorization, please dispatch your parcel within 14 calendar days. Pack the product securely and retain proof of postage. A tracked shipping service is recommended.

Please contact us before sending a return so your parcel can be directed to the correct facility.

3. Return Location and Shipping Costs

All product returns are sent to mainland China. We do not provide a local return facility in the United States, United Kingdom, Canada, or Australia.

Change-of-Mind Returns

If you ordered the wrong item, the cushion does not fit your chair, or you no longer want the product, you are responsible for return shipping costs.

This includes international postage to mainland China and any applicable return-related customs or carrier charges. International return postage may be substantial; please obtain a quote from your carrier before sending the parcel.

Original outbound shipping charges are not refunded for change-of-mind returns unless required by applicable law.

Defective, Damaged, or Incorrect Products

If your product arrives damaged, is defective, or differs from what you ordered, MYFOLDGEL covers necessary return shipping and applicable return-related charges.

Contact us before purchasing postage. We will arrange a prepaid return method or agree with you on reimbursement of reasonable shipping costs.

Where appropriate, we may resolve the issue without requiring a return.

Restocking Fees

We do not charge restocking fees.

4. Refund Processing

We will inspect your return and communicate the outcome within 7 business days after receiving it.

Approved refunds are issued to the original payment method within a further 7 business days. Your bank or payment provider may take additional time to display the refund.

For an eligible change-of-mind return, we refund the price paid for the returned product, subject to the shipping rules above. For defective or incorrectly supplied goods, refunds include shipping charges where required by applicable law.

If a refund is declined or adjusted, we will explain the reason.

Business days mean Monday through Friday, excluding applicable public holidays.

5. Order Cancellations

Contact Myfoldgel@support.com as soon as possible if you wish to cancel an order.

We aim to accommodate cancellation requests received within 24 hours of purchase, provided the order has not already been dispatched. Requests received later may still be accepted if dispatch can be stopped.

If cancellation is confirmed, we will issue your refund to the original payment method within 7 business days.

Once dispatched, the order cannot ordinarily be cancelled in transit. You may request a return after delivery, subject to this policy and applicable consumer rights.

6. Exchanges

Contact us if you would like to exchange an eligible product.

We will explain product availability, the return procedure, and any price difference or shipping charges before you agree to proceed.

Change-of-mind exchanges require returning the original product to mainland China at your expense. MYFOLDGEL covers necessary costs for exchanges resulting from defective or incorrectly supplied goods.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period in our Shipping Policy, email Myfoldgel@support.com with your order number.

We will investigate with the delivery provider. If the parcel is confirmed lost, we will offer a replacement at no additional cost or a full refund.

A carrier’s delivery scan does not automatically remove your rights concerning goods you have not received.

8. Consumer Rights

This policy does not exclude or limit mandatory consumer rights under applicable law, including any applicable statutory cancellation rights or remedies for faulty, unsafe, or incorrectly described goods.

Any legally required refund of delivery charges or other costs takes precedence over this policy.

9. Policy Updates

We may update this policy and publish the revised date on this page.

Changes do not reduce rights or agreed return terms attached to orders placed before the update.

10. Contact Us

Brand: MYFOLDGEL
Legal business name: Rising Sun Long-Term Care Management Limited
Company registration number: 77928047
Email: Myfoldgel@support.com
Website: https://myfoldgel.com

Registered office:
Flat A, 15/F, Kam Fung Industrial Building
144–150 Tai Lin Pai Road
Kwai Chung, Hong Kong

Shipping origin: Mainland China
Return destination: Mainland China — contact us for the designated return address.

Our Hong Kong registered office is not a shipping warehouse or designated product return address.