Shipping Policy

Last updated: October 8, 2026

MYFOLDGEL is operated by Rising Sun Long-Term Care Management Limited, a company incorporated in Hong Kong under registration number 77928047. Orders are shipped from mainland China.

1. Shipping Destinations

We currently ship to the United States, United Kingdom, Canada, and Australia.

Shipping availability for your specific address is confirmed at checkout. We accept delivery addresses supported by our checkout shipping options.

2. Processing and Delivery Times

MYFOLDGEL seat cushions do not require a personalization or custom-production stage.

Stage	Estimated Time
Order processing after successful payment	1–2 business days
Shipping transit after dispatch	7–12 business days
Total time from payment to delivery	8–14 business days

Business days mean Monday through Friday, excluding applicable public holidays.

Processing time includes preparing and packing your order. Transit time begins after dispatch. The total estimate includes both stages.

Delivery estimates are not guaranteed dates. Customs inspections, public holidays, severe weather, and carrier disruptions may cause delays. If we become aware of a material delay affecting your order, we will contact you with available information and assistance.

3. Shipping Charges

Standard shipping costs are calculated using the merchandise subtotal after discounts, excluding shipping charges and taxes:

Orders of US$50 or more: free standard shipping.
Orders below US$50: US$6.99 standard shipping.

Where checkout uses another currency, the equivalent charge is displayed in that currency before payment.

The applicable shipping charge is shown before you complete your purchase. We do not add further shipping charges to an accepted order without your agreement.

4. Customs, Duties, and Taxes

Orders are shipped from mainland China.

MYFOLDGEL covers import duties for orders delivered to our supported destinations. Customers are not responsible for paying these import duties.

If a carrier or customs authority requests an import-duty payment for your order, contact Myfoldgel@support.com before paying. Include your order number and a copy of the payment request so we can arrange to resolve it.

Any taxes collected by MYFOLDGEL are shown at checkout before payment.

5. Order Tracking

Once your order is dispatched and tracking becomes available, we will email your shipping confirmation and tracking information.

Use the tracking link in that email to check your shipment. Initial updates may take time to appear while the carrier receives and scans the parcel.

If you cannot find your shipping confirmation, check your spam folder or contact Myfoldgel@support.com.

6. Shipping Address Changes

Please provide a complete and accurate shipping address, including any apartment or unit number.

If you notice an error, contact Myfoldgel@support.com as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

If an incorrect address requires reshipment, we will explain any proposed additional charge before asking for your agreement, where permitted by applicable law.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, or tracking has not updated for an extended period, contact Myfoldgel@support.com with your order number.

We will review the shipment with the relevant fulfillment or delivery provider and explain the next steps.

If tracking shows delivery but you cannot find the parcel, check the delivery location, household members, neighbors, and carrier. Contact us if the parcel remains missing so we can investigate.

A delivery scan does not automatically remove your rights concerning goods you have not received. We will provide an appropriate resolution, including replacement or refund where applicable.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact Myfoldgel@support.com with your order number and a description of the issue.

Photographs of the item and packaging can help us investigate. We will explain the appropriate replacement, return, or refund arrangements.

9. Returns

Please review our Return & Refund Policy for return eligibility, deadlines, return shipping costs, and refund procedures.

Returns are sent to mainland China. For change-of-mind returns, customers are responsible for international return shipping costs and applicable return-related charges. Please review our Return & Refund Policy for full details.

10. Contact Us

Brand: MYFOLDGEL
Legal business name: Rising Sun Long-Term Care Management Limited
Company registration number: 77928047
Email: Myfoldgel@support.com
Website: https://myfoldgel.com

Registered office:
Flat A, 15/F, Kam Fung Industrial Building
144–150 Tai Lin Pai Road
Kwai Chung, Hong Kong

Shipping origin: Mainland China

Our registered office is not a retail store, shipping warehouse, or designated return address.